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Ghost Coffee Trading

Cancellation & Return Policy

Effective Date: 26/12/2023

Thank you for shopping with us at ghostlel.com. We appreciate your business and want to ensure your satisfaction with our products. Please read our cancellation and return policy carefully.

  1. Order Cancellation:

    • Once an order is placed on our website, it cannot be canceled or modified.
    • We process orders quickly to ensure prompt delivery, and as a result, we are unable to accommodate cancellations.

  2. Return Policy:

    • All sales are final, and we do not offer refunds or exchanges for any products, including coffee beans and merchandise.
    • We take great care to provide accurate descriptions and images of our products to help you make informed purchase decisions.

  3. Damaged or Defective Items:

    • In the unlikely event that you receive a damaged or defective item, please contact our customer service team within 7 days of receiving your order.
    • We may request photos of the damaged or defective item to assess the situation and provide appropriate assistance.
    • If deemed necessary, we will arrange for a replacement or issue a refund for the damaged or defective item.

  4. Refund Process:

    • Refunds will only be issued in the case of damaged or defective items, and at the discretion of our customer service team.
    • Refunds will be processed using the original payment method within 5 business days of approval.

  5. Contact Information:

    • For inquiries or assistance related to cancellations, returns, or damaged/defective items, please contact our customer service team at info@ghostlel.com or [Customer Service Phone Number.

  6. Changes to the Policy:

    • We reserve the right to update or modify this cancellation and return policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

By making a purchase on our website, you acknowledge and agree to abide by the terms and conditions outlined in this cancellation and return policy.

Thank you for choosing Ghost Coffee Trading. We appreciate your understanding and cooperation.